Customer Service Representative
Full Time • Columbia
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
FASTSIGNS Downtown Baltimore and FASTSIGNS Columbia are family-owned businesses and consistently rank among the top-performing FASTSIGNS centers in the United States. As three-time recipients of the CEO Circle Award, our success is driven by our people—individuals who genuinely care and are committed to excellence in everything they do.
The Inside Sales / Customer Service Representative serves as the face of our organization. This is a critical role that requires a positive attitude, strong energy, and a genuine desire to succeed. If you are a people-oriented professional with excellent communication skills, an optimistic outlook, and a desire to be part of a high-performing team, we encourage you to apply.
Responsibilities
- Communicate with customers via phone, email, and chat
- Provide accurate and knowledgeable information regarding products, pricing, and availability
- Collaborate with internal departments to ensure customer needs are met
- Perform data entry across various systems
Qualifications
- Friendly, professional demeanor with a strong sense of urgency and commitment to customer service
- Excellent phone etiquette and strong verbal, written, and interpersonal communication skills
- Ability to multitask, stay organized, and prioritize effectively
- Experience in the sign or print industry is preferred, but not required
Compensation and Benefits
We offer competitive compensation along with a comprehensive benefits package, including salary-based pay, paid holidays, PTO, paid vacation, 50% employer-covered individual health plan, and a 401(k) with company match after one year of service.
We offer competitive compensation along with a comprehensive benefits package, including salary-based pay, paid holidays, PTO, paid vacation, 50% employer-covered individual health plan, and a 401(k) with company match after one year of service.
Work Environment
We operate in a business-to-business model with a Monday through Friday schedule—no weekend work required.
We operate in a business-to-business model with a Monday through Friday schedule—no weekend work required.
Our company motto is: We deliver a top-quality product in a professional, urgent, and friendly manner. This guiding principle defines our approach to service and our continued success.
Join our team.
Compensation: $20.00 - $24.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
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Typically Monday through Friday business hours
Fast growing industry
Opportunity to work in a variety of roles